This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.thethinkingpartnership.com you are accepting and consenting to the practices described in this policy.
Who we are
Here are the details that the Data Protection Act 1998 says we have to give you as a ‘data controller’:
Our site is www.thethinkingpartnership.com
Our company name is The Thinking Partnership Limited
Our address is The Thinking Partnership, 84 Eccleston Square, London, SW1V 1PX
Information you give us
You may give us information about you by submitting an online enquiry, or filling in forms on our site www.thethinkingpartnership.com (Our Site) or by corresponding with us by phone, email or otherwise. This includes information you provide when you participate in social media functions on Our Site or other content that is Our Company’s intellectual property and when you report a problem with Our Site. The information you give us may include your name, address, email address and phone number.
Where you have given your consent for us to market to you, or we are otherwise entitled to send you communications, we shall use information about you to send email communications only. These emails will include offers about The Thinking Partnership or related products and services sent from The Thinking Partnership ONLY. Our email will always give you the option to unsubscribe by using a hyperlink to register your request.
What we may collect
To the extent we collect personal information from website visitors, this is for our legitimate business purposes.
In addition to the information you provide to us, we may collect and process the following data about you:
- information you submit to us on our Site at any time
- a record of any correspondence between us
- details of your visits to our Site and the resources you use
- information about your computer (e.g. browser, operating system etc) for system administration and to report aggregate information to our advertisers
How we use what we collect
We use information about you to:
- present site content effectively to you
- provide information, products and services that you request, or which we think may interest you
- carry out our contracts with you
- tell you our charges
- tell you about other goods and services that might interest you
- notify you about changes to our service
If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you.
If you are not yet a customer, you will only be contacted if you agree to it.
We will not market via phone or text unless we have your specific consent.
Where we store your data
We only transfer your collected data to storage within the European Economic Area (EEA), or to Data Processors who are certified under the EU-US Privacy Shield Framework.
By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure and we will take steps to ensure adequate protections are in place to ensure the security of your information
How we protect your data
We have put in place various security measures, both technical and organisational, to protect your personal data from loss, misuse, alternation or destruction. Our security and privacy policies are regularly reviewed.
All our employees are bound by confidentiality obligations and only authorised persons will have access to your personal data.
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the data transmitted to our site; any transmission is at your own risk.
Disclosing your personal information to third parties
We will only share your information where necessary and only with firms who can evidence they are compliant with the General Data Protection Regulation (GDPR).
We may share your information with selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
We are allowed to disclose your information in the following cases:
- if we want to sell our business, or our company, we can disclose it to the potential buyer
- we can disclose it to other businesses in our group
- we can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights
- we can exchange information with others to protect against fraud or credit risks.
Under the GDPR and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to firstname.lastname@example.org or send a letter to Lisa McFall at The Thinking Partnership, 84 Eccleston Square, London, SW1V 1PX.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example, if you change your email address or name, please let us know the correct details by sending an email to
email@example.com or send a letter to Lisa McFall at The Thinking Partnership, 84 Eccleston Square, London, SW1V 1PX.
You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
You also have the right to request from us erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability.
If you have provided consent for the processing of your data, you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn.
Please note that these rights are not absolute and on occasion they may be overridden by our need to comply with our legal obligations. In addition, your exercise of these rights may result in us being unable to fulfil our contractual obligations towards you.
If you would like to exercise any of these rights for you, you will need to:
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
- let us know what right you are exercising and the data it relates to
We will only retain your personal data to the extent we need to retain it or otherwise for as long as required under other legal and regulatory obligations to which we are subject. Different retention periods apply for different types of data, however the longest we will normally hold your data is 6 years after the end of our relationship.
Links to other sites
Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our Site.
Right to complain to the Information Commissioner’s Office
If you complain to us and you are not satisfied with our response or believe we are processing your personal information not in accordance with the law, you can contact the Information Commissioner’s Office (ICO). This link will take you to the ICO’s website: https://ico.org.uk/
Updated May 2018