The Thinking Partnership contributes a monthly column to trainingzone.co.uk's subscriber publication, the Leadership Bulletin. To subscribe to the monthly Bulletin click here.
This month Mark Loftus highlights the three
fallacies we need to be aware of when judging someone's
potential.
By the time you read this, Britain's women rowers may have added
an Olympic gold to go alongside the gold they won at the World
Championships earlier this month. Don't worry, you haven't
overslept - it isn't 2012 yet. As I write this, Britain's top
junior athletes are competing in the Youth Olympics in
Singapore.
In the World Rowing Junior Championships held in the Czech
Republic, GBR women won their first ever gold in the women's eight,
dominating the race from the start and finishing over three seconds
ahead of the next boat. A few days later two of that successful
crew, Fiona Gammond and Georgia Howard-Merrill, were on a flight to
Singapore to take part in the Youth Olympics.
My daughter has been a classmate of Fiona since they were both at
the local village primary school; at senior school they met Georgia
as part of the vibrant school rowing club. My earliest memory of
Fiona is of a tall but not obviously athletic young girl; similarly
with Georgia - a pair of good natured, easygoing, deeply likeable
and slightly scatty girls. Both now Junior World champions and
likely to be Olympic champions. Which got me thinking about the
thorny issue of how to judge potential and in particular, how to
judge leadership potential.
There are three fallacies we need to be aware of and to manage in
ourselves and our organisations:
The 'I can see into the future'
fallacy
In judging potential we are making predictions into the future
which, given the way our space/time laws work, is actually
unknowable. As humans, we are pretty uncomfortable with the idea
that we cannot predict the future and spend much time in
displacement activities avoiding the existential headrush. Through
plans, schedules, strategies and forecasts we seek to persuade
ourselves otherwise. We look to sport as an analogy of business,
but the certainty of the eight lanes of the running track or pool
has little reflection in the deep unpredictability of the modern
organisation. Perhaps the return from summer holidays is a good
time to acknowledge this tangible limit to our powers of
prediction. When we are judging leadership potential we are making
a guess at an unknown future, both for the individual and the
organisation.
The 'I could do my boss's job'
fallacy
The person making the judgement about potential is usually
the individual's line manager. They will know a lot about the
demands of their own role and hence are likely to be pretty good at
judging potential for this level of seniority. But they are likely
to have only a hazy grasp of what is required for success at levels
more senior to their own (or for functions very different to their
own). As we saw in the last article, there is evidence that more
senior roles require different skills and attributes rather than
simply more, or more highly-developed, versions of those needed in
the current role. Unfortunately, many who judge potential fail to
grasp this.
The 'I can judge potential by having
a coffee with them' fallacy
If we then turn to those who are in a good position to
understand the demands of senior leadership (i.e. the current
senior executives), we get the converse problem. Whilst they
understand the role demands, they often have very little exposure
to those whose potential is in question. They operate from 'thin
slices' of opinion which are exchanged in talent review discussions
that can show the worst of human group behaviour: anecdote-driven,
evidence-free group-thinking alternating with critical-dismissive
interactions and a competitive drive by individuals to have their
person seen as the highest potential.
Should we worry? Those who are wrongly seen as lacking leadership
potential are likely to ship out to a place where they feel that
they can have a fair crack at proving themselves. It is the false
positives that we should worry about, because they will be the ones
promoted and entrusted to lead the organisation into its complex
and uncertain future.
So we find ourselves in a situation where organisations really do
seem to get the leaders they deserve - or at least, that their
existing leaders deserve. Drive and decisiveness are common factors
at senior executive levels, but these self-same qualities can lead
senior leaders into a dangerous land of naïve certainty. The
open-mindedness to seek evidence, the patience to explore some of
the subtleties and nuances in the evidence, the humility to accept
that their own views might simply be prejudices: in our research
these are all attributes that differentiate success at senior
executive levels. And they are exactly the qualities one might hope
for in those entrusted with the challenge of judging potential.
Mark Loftus is a director of The Thinking Partnership. He has
20 years' experience as an organisational consultant and is a
recognised authority on emotional intelligence and the art of
assessing senior leaders. He is a chartered clinical psychologist
with an MPhil from London's Institute of Psychiatry, and has a
degree in philosophy and psychology from Oxford
University.