The Thinking Partnership's Arabella Ellis was invited to comment in The Financial Times column The Careerist by Rhymer Rigby, which this week considered what is a right attitude at work.
We are often told that having the right attitude is
incredibly important in any job. But what is the right attitude -
and how can you develop it? And what do you do if others have the
wrong one?
What is the right attitude?
There are two parts to having a good attitude at work. One
is organisation specific, the other more general. Arabella Ellis of leadership consultancy The
Thinking Partnership says you need to identify the former:
"Many people make the mistake of believing they start with the
right attitude and don't check that their idea of the right
attitude is also their organisation's. If you don't have the right
attitude for your company, you'll work very hard and get
nowhere."
Nonetheless, she stresses the importance of retaining your
authenticity and fitting into a culture without losing yourself:
"There's a balance between being compliant and defiant."
Changes such as a new boss can mean changes in what the right
attitude is.
As for your more general attitude in the workplace, Peter Shaw,
author of Living Leadership , says it all comes down to your
outlook. "You choose your attitude. We make a choice every day.
Will we be a victim or grouchy; will we see opportunities and focus
on doing things better?"
How can I develop a better
attitude?
"Be positive and creative," says corporate psychologist Ben
Williams. "Try and have fun and look for the good in situations. Do
nice things and compliment people. You should also be focused on
the moment. If you're with someone, be with them, not on your phone
or on the computer. Accept full responsibility for the choices you
make. People enjoy jobs more when they get into them so you need to
commit to what you're doing."
Ms Ellis adds: "Try and understand
other people and business goals and what they stand for. Spend time
negotiating expectations so you can deliver in your own way."
What if my team or colleagues have a
bad attitude?
"You can change your workplace," says Mr Williams. "If the
attitude is bad, praise people and be nice, acknowledge people.
You'll become an oasis. It's like a cold bed - the warmth will
spread."
Mr Shaw adds: "Attitude is infectious and you can infect others
with a good or bad attitude. Time is finite. But energy you can
create."
However, he adds that you must be realistic: "If someone's very
negative you may want to give yourself a bit of distance so it
doesn't drag you down. You could talk about it and think about why
they feel negative. If this goes on for a long time you might need
to talk about it to your boss."
How do I affect the attitude of my
employees?
"One of a manager's key responsibilities is how they affect a
team's attitude and how they enable people to have a positive
attitude," says Mr Shaw. "Some people just need a little
encouragement. Others need strong performance management and
steering."
"If you have to criticise people," says Mr Williams, "criticise
the behaviour, not the individual".
(Copyright The Financial Times Limited 2011)