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This month, Mark Loftus of The Thinking Partnership looks at the recent goings-on at Liverpool Football Club, and what leaders can learn.
It has been a good week. As a life-long Evertonian few
experiences have been sweeter than that of watching Liverpool FC
succumb to Everton FC in the derby. It was the icing on a cake of
schadenfreude that I have consumed with relish as month after month
of extraordinary events in the boardroom of Gillett and Hicks have
unfolded.
Setting my partisan self to one side, the events have prompted me
to reflect on what we can learn about leadership from Liverpool's
current predicament, and what we can learn from the unparalleled
success they enjoyed in English and European football from the mid
60s to the late 80s.
Leaders create leaders
The first observation is that it is leaders who create
leaders. It is not leadership development specialists, consultants,
coaches or business schools. The most demanding test of how good a
leader somebody really is, is whether they create leaders.
Liverpool was owned from the early 50s to 2007 by the Moores
family, who had made their money as owners of Littlewoods. This
stability in ownership led to continuity of management off the
pitch, which in turn fed success on the pitch. 15 years of Bill
Shankly's leadership was followed by nine years of his former
assistant, Bob Paisley, who in turn was followed by his former
assistant Joe Fagan, and then by his key striker, Kenny Dalglish.
It was a remarkable three-decade record of success, of leaders
creating leaders who created the next leaders.
What stands out looking back on Shankly's time and influence is
the deep commitment that he had both to his players and to the
Liverpool cause. There are managers who show unflinching desire to
win and for whom the players are the means to this end, and there
are managers who are compromised because of their uncertainty about
how to handle their superstars. This interweaving of deep
commitment to a cause and matching commitment to the people was
expressed by Shankly in a characteristically direct way. His
reaction to Tommy Smith, the Liverpool hard-man defender, when
Smith turned up for training with a bandaged knee was: "Take that
bandage off, and what do you mean your knee, it's Liverpool's
knee!"
And as for articulating commitment to the cause, it does not come
much clearer than this: "Fire in your belly comes from pride and
passion in wearing the red shirt. We don't need to motivate players
because each of them is responsible for the performance of the team
as a whole. The status of Liverpool's players keeps them
motivated."
Leaders create the conditions for
leadership
The second reflection is that leaders must create the
conditions within which they and their people can lead and perform.
It is a primary act of leadership to create the space within which
others can lead.
In one of our clients, emerging from a painful turnaround, the CEO
in his first 18 months focused solely on ensuring that the business
delivered strong operational performance, despite evidence of major
dysfunction in his board and colleagues pressing him to try to sort
the problems out. His judgement was that he needed this performance
to provide the foundation of re-establishing the executive's
credibility in the eyes of analysts. Respect in the City gave him
the authority to sort out his own board, facing down some powerful
figures who were also significant shareholders. In turn, this
created the space for his executives to perform in, secure in the
awareness that the Board would not interfere in the operations of
the business, in the execution of strategy.
Martin Broughton's actions as chairman of Liverpool offer a direct
parallel, but with his focus being to sort his board out first:
having the courage to face down and resolve the poisonous climate
that had emerged around the Hicks and Gillett ownership. Whether
this will bring the stability Liverpool so badly needs will remain
to be seen.
On this analysis, Shankly and his successors benefited enormously
from the stability that the Moores family brought, and their
determination not to interfere with the manager, to make sure that
they gave him the space in which to lead. There was little thanks
from Shankly, though: "At a football club, there's a holy trinity -
the players, the manager and the supporters. Directors don't come
into it. They are only there to sign the cheques."
Perhaps this is the final lesson from Liverpool. There needs to be
a willingness on the part of the owners and the board to leave
their egos at the gates of Anfield and to have the humility to do
their part in connecting to the cause of the club. As Shankly
reflected: "I was only in the game for the love of football - and I
wanted to bring back happiness to the people of Liverpool."
Mark Loftus is chairman of The Thinking
Partnership. He has 20 years' experience as an organisational
consultant and is a recognised authority on emotional intelligence
and the art of assessing senior leaders. He is a chartered clinical
psychologist with an MPhil from London's Institute of Psychiatry,
and has a degree in philosophy and psychology from Oxford
University.